Refund & Cancellation Policy

Advance orders

An advance order (an order placed for delivery or pickup on a later date) may only be cancelled if your cancellation request is received at least 24 hours before the scheduled delivery or pickup time.

If less than 24 hours remain before the scheduled delivery or pickup time, the order cannot be cancelled or refunded because of a change of mind.

Same-Day orders

Same-Day orders (orders placed for delivery or pickup on the same day) cannot be cancelled or refunded because of a change of mind.

How to request a cancellation

Please contact us by email or WhatsApp with your order reference. The time we receive your request is the time used to decide whether the 24-hour rule above is met.

If you would like to change an order instead, please contact us as early as possible and we will let you know whether the change can be made.

Problems with your order

If there is a genuine problem with your order — for example, it is damaged when received, it is incorrect, it is not delivered, or there is another problem with how we fulfilled your order or provided our service — please contact us promptly with your order reference and a description of the problem (a photo helps where relevant).

We will review the case and provide an appropriate remedy where applicable.

Your consumer rights

Nothing in our terms or policies limits or excludes any rights you have as a consumer that cannot be limited or excluded under applicable UAE law. This policy does not affect those rights.

Contact

You can contact us by email at instaflowers.ae@gmail.com, or on WhatsApp using the number shown on our Contact page. Our business hours are also shown on the Contact page. Our business location is Al Muraqqabat, Deira, Dubai, UAE.