Terms & Conditions

About these terms

https://instaflowersae.com is operated by INSTAFLOWERS ONLINE SELLER, a Sole Establishment registered in Dubai, United Arab Emirates (Dubai Trade Licence No. 1632373; Commercial Register No. 2881142; issued in Dubai by the Department of Economy and Tourism). In these pages, "InstaFlowers", "we", "us" and "our" refer to this business.

These Terms & Conditions apply to your use of our website and to orders for flowers and gifts placed with us. By placing an order, you agree to these terms and to our Refund & Cancellation Policy and Privacy Policy.

Orders

You can order flowers and gifts, together with any available add-ons, through our website. At checkout you choose Delivery or Store Pickup (where Store Pickup is offered), the date and time slot, and a payment method.

When your order is placed you receive an order reference. Orders paid online by card are confirmed once the payment is successfully completed. Please check your order details carefully before placing it.

Delivery

We deliver to the emirates and areas offered at checkout, on the dates and in the time slots available for your address. Delivery fees, and any applicable delivery surcharge, are shown at checkout before you place your order.

Please make sure the receiver's name, mobile number and address (and map pin, if you add one) are complete and correct, and that someone is available to receive the order during the selected time slot. If these details are incorrect or incomplete, we may not be able to deliver on time.

Store Pickup

Where Store Pickup is offered, you can collect your order yourself from the pickup location you select, at the date and time you choose at checkout. Pickup orders have no delivery fee.

Same-Day and advance orders

Same-Day orders are orders placed for delivery or pickup on the same day. Same-Day ordering is available only for eligible products, and only in the areas, time slots and hours shown at checkout on that day.

Advance orders are orders placed for delivery or pickup on a later date that you choose at checkout.

Different cancellation rules apply to Same-Day and advance orders — please see the Cancellations and refunds section below.

Prices and payment

All prices are shown and charged in UAE Dirhams (AED). The total you pay — including products, add-ons, any delivery fee or surcharge, and any discount from a valid promo code — is shown at checkout before you place your order.

The payment methods available for your order are shown at checkout. These may include secure online card payment, processed by Stripe (which may also offer digital wallets such as Apple Pay or Google Pay on supported devices), and, where offered, Cash on Delivery or Card Machine on Delivery. Card details for online payments are entered directly with Stripe and are not stored by InstaFlowers.

Card messages and customer-provided content

You are responsible for the content you provide with your order, including card messages, From / To names, delivery instructions and any reference photo. Please do not provide content that is unlawful, offensive or that you do not have the right to share.

Cancellations and refunds

Advance orders may only be cancelled if your cancellation request is received at least 24 hours before the scheduled delivery or pickup time. If less than 24 hours remain before the scheduled delivery or pickup time, the order cannot be cancelled or refunded because of a change of mind.

Same-Day orders cannot be cancelled or refunded because of a change of mind.

If there is a genuine problem with your order — for example, it is damaged when received, it is incorrect, it is not delivered, or there is another problem with how we fulfilled it — please contact us promptly so we can review the case and provide an appropriate remedy where applicable.

Full details are in our Refund & Cancellation Policy.

Your consumer rights

Nothing in our terms or policies limits or excludes any rights you have as a consumer that cannot be limited or excluded under applicable UAE law.

Governing law

These terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Contact

If you have a question about these terms or your order, please contact us. You can contact us by email at instaflowers.ae@gmail.com, or on WhatsApp using the number shown on our Contact page. Our business hours are also shown on the Contact page. Our business location is Al Muraqqabat, Deira, Dubai, UAE.